Support Files Documents and Videos

New Global Service Packs

As of May 25 2011 a new Global Service Pack has been released to cover every pack.
This announcement is for customers who may not have received emails or seen our forum announcements over the days during this release.

IMPORTANT
These updates do not require re-activation.
We spent months developing them so that re-activation would not be necessary. If you are buying new hardware, please do so BEFORE you download the updates or we will charge a re-activation fee and there will only be ONE key given to such users fitting this category. Please be fair about our work.
Our new system is set up to monitor activity and downloads from everyone.

To see a full list of the issues resolved and the new features and systems included, visit our forum. www.ariane.havetofly.com and log in with your customer number.

How to download GSP
1   LOGIN to our website using the YOUR ACCOUNT link on the right.
After successful LOGIN you will see a list of all of the files/licenses your account purchased.
2   Click on each of the file names relevant to the Boeing 737 version that has the words "Global Service Pack" in their name (note if you purchased more than one 737 type then you can download each pack in turn and must update each one) and download it/them.
3   Install each file to your legal version as ADMINISTRATOR (this is IMPORTANT or the updates may not get installed correctly).
DO NOT DOWNLOAD PRODUCTS YOU HAVE NOT PURCHASED OR FSX MAY FAIL.
We apologise for the delays while setting up this new system. Thank you for your patience.
The new LOGIN system makes things much more secure, easier and simpler for everyone.


How to Update Box Versions
1   LOGIN to our FORUM at www.ariane.havetofly.com.
2   After successful REGISTRATION and after your order has been checked to make sure you are a legal customer we will allow you in to have access to the pages with Sharefile download links on them. You can download the products you need to update from there.
(Sorry, only one download is allowed. This is because some are trying to get something for nothing or passing it to friends which is illegal and is a criminal offense).

IMPORTANT NOTAM. If you did not purchase your product from this website please contact your Simshop for details on how you can download the updates.
!!! WARNING - NON LEGAL VERSIONS WILL CAUSE A CRASH IN WINDOWS !!!

Terms of Distribution. Items in this section must NOT be distributed for ANY reasons non-commercial or otherwise. NO file or element is to be used on any web site for commercial or non-commercial gain or promotion or the Service Pack service will be reviewed and may be withdrawn if abused for any reason.

Boeing 737-700 SP2 Update - Wing Correction - X2 Only

The blue title link above will provide a download link to a small update to correct issues people have been experiencing with the following product:

Issue & Revision Date : 17 July 2010

Boeing 737-700 / Airlines
A small number of users have reported that the wing sections of the three airlines in the original pack had issues with lighting on the wing sections. This area has now been updated and the link above will provide a direct link to the download to correct it.
Any more issues, please contact us on our support forum.

WARNING. THIS PACK DOES NOT CONTAIN ANY FREEWARE MODELS OR ANYTHING COMPLETE THAT WILL MAKE UP A FREE PRODUCT. IT HAS BEEN DESIGNED SO THAT ONLY REGISTERED USERS CAN BENEFIT FROM THE FILES.

How do I install the update?
Download the file by clicking on the link and then install it by double unzipping it and then clicking the exe.

What is in this file?
Three sets of small sections of the wing area in texture format to correct the anomaly.

We apologise for any inconvenience caused. Our software was not at fault at any time and has been running normally for all users.

Boeing 737-700 / Sound Configuration Update / X2 Only

The blue title link above will provide a download link to a small update to correct issues people have been experiencing with the following product:

Issue & Revision Date : 17 July 2010

Boeing 737-700 / Sound Configuration / X2
A small number of users have reported that a number of the sound properties of the 700 have been misplaced when clicking on certain switches, systems and buttons etc. It has also been reported that certain sounds have not been playing at certain points (ie: EGPWS, GS, Approach etc). This anomaly has been updated and the link above will provide a direct link to the download to correct it. Any more issues, please contact us on our support forum.

WARNING. THIS PACK DOES NOT CONTAIN ANY FREEWARE MODELS OR ANYTHING COMPLETE THAT WILL MAKE UP A FREE PRODUCT. IT HAS BEEN DESIGNED SO THAT ONLY REGISTERED USERS CAN BENEFIT FROM THE FILES.

How do I install the update?
Download the file by clicking on the link and then install it by double unzipping it and then clicking the exe.

What is in this file?

A new update to two configuration files in order to correct the anomaly.

We apologise for any inconvenience caused. Our main product software was not at fault at any time and has been running normally for all users.

Boeing 737 X2 Series - For Users of FSX Deluxe ONLY

The blue title link above will provide a download link to an update to correct issues some people have been experiencing with the following products:

The Boeing 737 X2 Series / Boeing 737-900 ER
Boeing 737-800 / Boeing 737-700.

A small number of users have reported that some elements of their cockpit overhead panel are not operational and that some aspects, such as displays, do not seem to be operating at all (if you have been experiencing any such problems please check our support page to make sure the issues are not user-related). We conducted some research and tests and found that the problems could be due to the fact that some users will have purchased, and then re-installed, the latter-release of FSX; Deluxe Version which, due to the RTM content of that release incorporates SP2. For some reason we learned that Microsoft seem to have left out essential files on the release that help our X2 Series to function. This update comes in a convenient, single-click install and will update and install files essential to the running of the X2 Series.
Any more issues, please contact us on our support forum.

WARNING. DO NOT INSTALL IF YOU HAVE INSTALLED AN EARLIER VERSION OF FSX AND INSTALLED SP2 AND/OR MS ACCELERATION! THIS FILE IS ONLY FOR USERS OF FSX DELUXE PACK!

How do I install the update?
Download the file by clicking on the link and then install it from the FSX folder (important - please follow our instructions or you will invalidate your right to support).

What is in this file?
The Boeing 737 X2 Series requires certain files to provide the functionality that the X2 Series provides for. was will then feature all the correct sounds for every switch, system, galley announcement, system test and music system on the Att Panel.

We apologise for any inconvenience caused by the lack of inclusion of this file set. Our software was not at fault at any time and has been running normally for all other users.

800 X2 SYNCHRESIS SOUND ENGINE CFG UPDATE - 800 X2 USERS ONLY

Issue & Revision Date : 20 November 2008

The blue title link above will provide a download to an exe update to correct the sound engine for the Synchresis module in the 800 X2 version for FSX.
Download it by clicking on the link and then install it from the FSX folder or install it direct from the web site using your browser.
The Boeing 737-800 X2 will then feature all the correct sounds for every switch, system, galley announcement, system test and music system on the Att Panel.
We apologise for any inconvenience caused by this small error on the release.

NOTE FOR FREEBIE SEEKERS: This file does NOT contain a model or other 'gimme' files. It contains configuration files and small contiguos files of little importance except to help update the recent release.

Boeing 737-BBJ - Service Pack VISTA USERS ONLY

This is a Service Pack for the BBJ for people using WINDOWS VISTA only who, after attempting to activate in Windows Vista cannot log out of the activation window or get the red window to disappear. Loading this will enable the activation to work correctly and allow users to send us their details to get a key. This update does not bypass the activation process but merely makes it possible to override Win Vista UAC security so our key request with users data on it can be sent to us.

NOTE FOR FREEBIE DEALERS: This file does NOT contain a model or other 'gimme' files. It contains configuration files and small contiguos files of little importance except to help update the Vista section of use!

2007 FAQ Guide and Tips Manual

The 2007 FAQ Guide and Tips Manual has been updated to include over 70 pages of questions, comments, tips and guidelines for using all of the products. The manual concentrates mainly on issues regarding the isntallation and activation of products and on various operating system issues. It expands on areas such as FMC data information and general processing and also provides users with general tips.

The manual is in PDF format and can be printed. Filesize information: 709kb.