Privacy Policy

Ariane’s Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by Ariane anytime you interact, such as when you visit our website, when you purchase Ariane products and services, or when you contact our sales or support service. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Ariane, and we will ensurgo to great lengths to protect it.

Why do we collect personal information?
We do so because it helps us deliver a superior level of customer service. It enables us to give convenient access to our products and services and focus on categories of greatest interest to our customers. In addition, personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about concerning new releases etc.

If you do not want Ariane to keep you up to date with Ariane news, software updates and the latest information on products and services click the about us link and update us with your personal contact information and preferences via email to our AOL business email service at

What information do we collect and how may we use it ?
There are a number of situations in which your personal information may help us provide you with much better products:

We may ask for your personal information when you’re discussing a service issue on the forum or on an email with a support technician, or when downloading a software update, registering for a competition, participating in a survey, registering products, or purchasing products.
When you interact with Ariane, we may collect personal information relevant to the situation, such as name, mailing address, phone number, email address, and contact preferences; credit card information and information about the Ariane products you own, such as their serial numbers and date of purchase; and information relating to a support or service issue.
We also collect information for market research purposes — such as occupation and where the computer is — to gain a better understanding of customers and to provide a more valuable service.
We collect information regarding customer activities on our website. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and Internet services are of most interest to them.
We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve Ariane’s products.

Your Ariane unique ORDER ID and related information
The Ariane website, as well as Ariane services allows you to create an “Ariane ORDER ID” based on your personal information when you ordered. This convenient service saves you time and allows for easier use of our web services-especially with activation. Here’s how it works: You create a personal profile — providing your name, phone number, email address, and in some cases your mailing address or a credit card number — and choose a password that is known only to you and to us (such as the month and day of your birth) for security. The system saves your information and assigns you a personal Ariane ORDER ID — in many cases the password may be simply your usual password or your address, because it’s unique and easy to remember. The next time you order from the Ariane Store or register a new product, all you need to do is enter your Ariane ORDER ID and password and the system should look up the information it needs to assist you (provided your firewall does not block it, which is OK). In addition, if you update the information associated with your Ariane ORDER ID it will be available for all your transactions with Ariane globally.

Publicly displayed information is public
If you use a forum on the Ariane website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. Ariane is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously non-public, available by enabling certain user features, Ariane will collect that information from your interaction and the information will become publicly available.

When we disclose your information
Ariane takes your privacy very seriously. Ariane does not sell or rent your contact information to other marketers at all for any reason.

Within the Ariane Aerospace Group
To help us provide a much more superior service, your personal information may be shared with legal entities within the Ariane group who will take steps to safeguard it in accordance with Ariane’s privacy policy.

With our service providers, vendors, and strategic partners
There are also times when it may be advantageous for Ariane to make certain personal information about you available to companies that Ariane has a strategic relationship with or that perform work for Ariane to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with Ariane’s policies, except if we inform you otherwise at the time of collection. For example, when you purchase and activate your product, you authorize Ariane to exchange the information that you provide during the activation process to carry out the service with its affiliates. Your account will be governed by Ariane and its affiliates respective privacy policies. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the Ariane website.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

How we protect your personal information
Ariane takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

The Ariane Online Store (Ariane AirSHOP) uses Secure Sockets Layer (SSL) and unique hand coded-OS software encryption on all web pages where personal information is required. To make purchases from the Ariane Online Store you must use an SSL-enabled browser such as Internet Explorer (preferred) if you use Safari, Netscape Navigator 3.0 or later then you must be aware of the implications and limitations of this software. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet!

You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like Safari.

Integrity of your personal information
Ariane has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by checking and emailing us. And you can request a copy of your personal information, your product registration history, and your interactions with our sales and support by contacting us at the email address.

Ariane recognizes that parents, guardians, or other adults often purchase our products for family use, including use by minors. We do not knowingly collect personal information from children under 13 for marketing purposes, but because some information is collected electronically, it can appear to be the personal information of the Ariane purchaser of the product, and will be treated as such by this privacy policy. If a child under 13 submits personal information to Ariane unwittingly and we learn that that personal information is the information of a child under 13, we will attempt to delete the information as soon as possible.

Cookies and other technologies
As is standard practice on many corporate websites, Ariane’s website uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.

For example, information such as your country and language — and if you’re an educator, your school — helps us provide a more useful online shopping experience. And your contact information, product serial numbers, and information about your computer helps us register your products, personalize the PC you use, and set up your Internet service and accounts and provide you with better customer service.

If, however you prefer not to enable cookies, then you may disable them. Please note that certain features of the Ariane website will not be available once cookies are disabled.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. Ariane will not use the information collected to market directly to that person.

In some of our email messages we use a “click-through URL” linked to content on the Ariane website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

In addition we use pixel tags; tiny graphic images; to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site. This is an essential requirement for bringing the best products to you.

Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that we’re sending only messages that are of interest to our customers. We store all of this information in a secure database located in Europe.

Our company commitment to your privacy
As we said, Ariane takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to all Ariane affiliates too and strictly enforce privacy safeguards within the company. In addition, Ariane supports industry initiatives, such as TRUSTe, to preserve privacy rights on the Internet and in all aspects of electronic commerce.

International users
Ariane abides by the Data Protection Policy set forth by the Data Partoection Act and ratified in Europe regarding the collection, use, and retention of personal information collected from the European Union. More information about Data Protection is available on request from the Data Protection Bureau. Note that personal information regarding individuals who reside in the EU is jointly controlled by Ariane Sales in the UK Limited in United Kingdom.

Ariane’s website has links to the sites of other companies. Ariane is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Privacy questions
If you have questions or concerns about Ariane’s Customer Privacy Policy or data processing, please use the appropriate regional email addresses to contact us. We will respond to your inquiry within 30 days.

If you do not want Ariane to keep you up to date with Ariane news, software updates and the latest information on products and services then update your personal contact information and preferences to us. Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so.

Ariane may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.

Last updated September 24, 2007

© 2007 Ariane Design Flight Simulation Ltd. All rights reserved.