SERVPRO Restoration Review (2021) – This Old House

Fires, floods, smoke, and other unforeseen incidents can leave behind severe damage to a home. Often, it can be difficult to tackle such a restoration project on your own. That’s why it’s important to research and hire experts who can bring your home back to its original glory. But how do you choose the best restoration company when disaster strikes?

The This Old House Reviews Team studied the top professionals in the nation to help you find the right company for your restoration needs. Check out our SERVPRO restoration review to see if it’s the best choice to restore your home after a crisis.

Our Take on SERVPRO Restoration

SERVPRO was founded in 1967 and is currently headquartered in Gallatin, Tennessee. Its team of professional cleanup and restoration experts can help you recover from disasters like water damage, fire, mold, and storm damage around your home. It also provides commercial restoration services for businesses and public spaces.

The SERVPRO team promises fast service after a disaster, with a customer service team that’s available 24/7. The company also works with insurance companies to process and handle claims.

Pros & Cons

Below are some of the advantages and disadvantages of SERVPRO.

SERVPRO Pros & Cons

Pros Cons
Pros Cons
Offer 24/7 emergency service Below-average customer service ratings
Thousands of nationwide locations Website does not include a centralized list of locations
BBB rating of A- No sample pricing listed on the site

SERVPRO Restoration Services

SERVPRO provides a variety of services and resources to help its customers recover from disasters and crises. Its team takes the approach of restoring or repairing what it can first, as opposed to coming in and replacing absolutely everything.

Here are some details about its main services and specialties:

Water damage restoration helps homeowners who have experienced issues like flooding and severe weather, leaking appliances, overflowing toilets, tubs and sinks, and flooding from firefighting work. Its team uses advanced equipment to detect moisture in the home, remove standing water, and thoroughly clean and dry your belongings. SERVPRO’s professionals will finish the job by deodorizing and sanitizing the home.

Fire damage restoration is completed by technicians with special training to help restore your home to its pre-fire condition. These services start with an inspection and fire damage assessment, as well as boarding up of the home and placing roof tarp if needed. Then, the team will remove the smoke odor and deep clean your carpet and upholstery to remove soot. It will also complete water removal and drying if necessary, then perform cleaning and repair services to restore your home.

Storm damage restoration involves providing the homeowner with resources to help after natural disasters of any size. The company’s Disaster Recovery Teams are located throughout the country to respond to instances of potentially heavy rain, hurricanes, tornadoes and wind damage, snowstorms and ice, and wildfires.

Mold remediation helps to resolve and remove mold issues in the home. SERVPRO’s team uses applied microbial remediation methods to remove dangerous mold. The company often pairs it with water damage restoration and structural drying services. SERVPRO will also use advanced equipment to detect the water source creating the mold, as well as a negative air pressure chamber to isolate the area in your home that’s been impacted by the mold.

In addition to the services listed above, SERVPRO offers home cleaning services for the following:

  • Carpet and upholstery
  • Floors, walls, and ceilings
  • Air ducts and HVAC
  • Biohazard
  • Blinds and curtains
  • Odor removal
  • Sewage overflow
  • Crime scene
  • Vandalism and graffiti

Last, the Certified SERVPRO Cleaned program is a defensive cleaning service that helps businesses and restaurants protect against the spread of germs and viruses.

SERVPRO Locations

SERVPRO has 1,700 franchises across the nation. However, its website does not have a full list of its locations. Instead, you can use the search bar on the Locations page to type in your zip code and find the location nearest you.

How Much Does SERVPRO Restoration Cost?

Because each home’s situation is different, the price of restoration services will vary by homeowner. For that reason, SERVPRO does not list any sample pricing on the website.

You can get an estimate for the services your home needs by calling the customer service line and requesting an inspection. Then, an agent will visit your home to conduct an assessment and determine the work that needs to be done. After this assessment, they’ll be able to provide you with an accurate quote.

Requesting Service

When you’re ready to schedule restoration service from SERVPRO, its customer service team is available 24/7. Once you find a location near you, call to request an inspection. Then, a technician will arrive to assess the damage and give you an estimate for restoration services.

SERVPRO works with a number of insurance companies that refer their customers to SERVPRO for disaster claims that require restoration services.

While you wait for your restoration team to arrive, you can follow the company’s special guides online for the best tips to follow after a fire, storm, or another disaster.

SERVPRO Reviews and Customer Service

When hiring a restoration company to service your home, its level of customer service is an important factor to consider. On the Better Business Bureau, SERVPRO is accredited with an A- rating and only one customer review.

Unhappy customers mentioned that the company overcharged them for services. Another mentioned some technicians were careless during a service visit, leaving a front entry door to the home open.

On the other hand, many customers complimented the team for being knowledgeable, understanding, and prepared to complete the job well. Others mentioned a fast response time.

Read some more SERVPRO reviews from homeowners like you:

Thomas K. via Google said:

“I needed a second opinion when there was mold found in the AC closet in my apartment. [A technician] came out [for] free…to do an inspection, educated me on what was going on, and made professional recommendations that gave me the confidence to go to the management company to ask for both safety and recuperation measures.”

Tracy B. via Google said:

“I strongly urge anyone in need not to use SERVPRO…Once they ascertain that it is an insurance payment, they overcharge… I had those extremely loud blowers in the kitchen due to a leak to mitigate the damages but they blew up so much dust and debris it was causing my son’s asthma to flare up…I got hit with a bill in the ballpark of $1186.”

Our Conclusion

SERVPRO provides comprehensive support for various types of crises like fire, flooding, mold, and severe weather. It has thousands of franchise locations around the U.S. and partners with insurance companies to handle their customers’ claims. While customer service may vary by location, the company has been in business for over five decades, offering both home and commercial services, with experts qualified to get the job done right. We recommend that customers in need of restoration services get an estimate from SERVPRO to compare prices with competitors.

Frequently Asked Questions

How can I tell if there is black mold in my home?

Black mold, also known as “toxic mold” can begin to form both indoors and outdoors, and it thrives in areas with a lot of moisture. If your home has high indoor humidity (above 45%), it could be at risk for mold forming. Mold can also produce a strong, musty odor.

If you suspect there’s mold in your home, stay away from the affected areas and do not touch it. For the most accurate assessment, contact a professional mold remediation company to inspect and determine the type of mold in your home.

Can SERVPRO save my documents and photographs after a crisis?

Yes, SERVPRO provides document restoration services after fire or water damage. Its team uses caution when handling documents that have been damaged, and the company can help restore them, depending on the severity of the damage. SERVPRO technicians use methods like air-drying, dehumidification, freezer drying, vacuum freeze-drying, and vacuum thermal drying to restore documents to their pre-crisis condition.

What are the types of sewage cleanup?

SERVPRO and its team can help you restore damage from clean water (clear water leaking from a water supply or leaky faucet), grey water (water slightly contaminated like a liquid toilet overflow or dishwasher water), and black water (grossly contaminated wastewater). Make sure to note which type of sewage overflow you’re dealing with when requesting emergency service.

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.

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